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Analista - Contact Center

  • Location: Colombia
  • Job type: Employment
  • Published on: 12th August 2019

Our Company

We are BBVA, a global bank with more than 73 million customers and a footprint that extends across more than 30 countries. We work to help people make the best financial decisions and bring the age of opportunity to everyone. We are guided by our values: the customer comes first, we think big and we are one team.

Description

Función Básica:

Realizar todo el análisis y reportería de lascifras tanto del servicio Inbound y outbound de los contact center que gestionael Banco.  Soporte operativo y de análisis dentro del área.

 

Qualifications

Perfil:1. Experiencia enCall Center mínimo de 2 años (Supervisor o Reporting de Contact Center),preferiblemente en operaciones del sector financiero. 2. Experiencia en Análisisy seguimiento de KPI´s operativos y comerciales. Habilidades de análisis ysíntesis. Orientación al detalle.3. Conocimiento engestión y atención PQR.4. Experiencia encampañas de servicio y/o ventas.5. Experienciaen desarrollo e implementación de proyectos. 

Formación Académica: 

Profesional o últimossemestres en carreras administrativas o afines.

Conocimientos Técnicos:

Manejo de excel,power point y herramientas básicas de office.

Skills:

Gran capacidadde trabajo en equipo y excelentes relaciones interpersonales, orientación al detalle, analítico, trabajo en equipo. 

At BBVA, we are proud to be a company that prioritizes diversity, inclusion and equal opportunities, regardless of the race, age, gender, ethnicity, disability, religion or sexual orientation of our employees and collaborators. Corporate responsibility is an essential component of our business model, as we promote financial education and support research and culture.
Being part of BBVA means developing your career in the company that is leading the transformation of the financial sector.

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